Station Hill - Reading
Ref
18999
Location
Station Hill - Reading
Salary
£65,000 - £70,000
Closing date
31/10/2025
Description

Technical Services Manager

Welcome to Native Communities

We are specialists in operating small to large-scale living, commercial, and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

Summary of Position

We are looking for a Technical Services Manager (TSM) for our One Station Hill asset. This is a highly technical building with a number of ESG and air quality accreditations, including WELL Platinum, BREEAM Excellent, and AirRated.

The TSM will focus on:

  • Creating the most comfortable environment for our customers

  • Delivering an operationally efficient building

Primary responsibilities include overseeing the proactive maintenance of all MEP equipment (via third-party supplier partners) through inspections, repairs, and a detailed planned preventative maintenance programme. The role also covers lift maintenance, data services, speed gates, and the BMS, while ensuring all statutory obligations are met.

As this role begins while the building is still within the initial base build warranty and defect period, the TSM will also be responsible for:

  • Onboarding the development

  • M&E commissioning

  • Snagging where required

  • Warranty registration

  • Oversight of defects

Key Responsibilities

Operational

  • Proactively manage maintenance contracts

  • Ensure site teams have the right skills to execute planned and reactive works efficiently

Compliance

  • Lead on statutory and legal compliance

  • Ensure One Station Hill meets all compliance targets

  • Implement and manage a filing system for compliance documentation

Innovation

  • Evaluate new technologies and ways of working

  • Develop strategic operational plans

  • Act as Native’s subject matter expert for technical services

Financial Management

  • Create and manage budgets across all assets

  • Analyse performance against budget

  • Ensure invoices align with contract terms and represent value for money

Team Management & Development

  • Lead, motivate, and develop on-site engineers and supplier partners

  • Build and champion a “best in class” team culture

Principal Duties & Responsibilities

  • Lead on maintenance activities, ensuring tenant requests and PPMs are performed to company standards

  • Oversee hiring, training, and development of the engineering team (via supplier partners)

  • Develop building maintenance standards in line with its accreditations

  • Assist in procurement of utilities and manage occupier recharging

  • Lead the Net Zero in Operation strategy, reducing landlord MEP consumption

  • Manage MEP, vertical transportation, IT, and network consultants

  • Become the lead for the BMS application, ensuring efficient operation

  • Maintain and update the asset register and SOPs

  • Monitor supplier contract performance, SLAs, and KPIs

  • Conduct routine inspections of the building and contractor works

  • Maintain critical spare stock and establish a risk register with mitigation measures

  • Support the Director of Station Hill in developing the service charge budget

  • Complete monthly preventative maintenance checks as per company policies

  • Ensure compliance with H&S regulations and company standards

  • Promote safety culture and act swiftly on incidents or risks

  • Conduct periodic safety and risk inspections

  • Recommend improvements to enhance efficiency and productivity

  • Complete all documentation accurately and on time

  • Act on contractor recommendations to maintain compliance

About You

You’ll likely have:

  • Demonstrable experience in property management, hard FM, or engineering services (commercial offices focus preferred)

  • Experience onboarding properties at practical completion and managing the defects/aftercare process

  • Comprehensive knowledge of building maintenance and compliance

  • Strong understanding of statutory and legal requirements (ideally with L8, IOSH, and/or working toward NEBOSH)

  • IT skills, including Microsoft Office, BMS, and CRM systems

  • Excellent communication skills and ability to build rapport with customers and colleagues

  • A collaborative, team-player attitude

  • Flexibility to work varied schedules

About Us

We are Native Communities, specialists in operating £3bn of mixed-use, residential, and commercial communities.

Our people are expert placemakers, skilled at creating one-of-a-kind destinations where people want to live, work, and spend time. Our people are our superpower. Join Native, and you'll work alongside the best in property, hospitality, technology, and marketing—where your talents are valued, nurtured, and developed.

Benefits of Being a Native

  • Company Pension Scheme (NEST)

  • Cycle to Work Scheme

  • 24/7 Employee Assistance Programme

  • Westfield Health Cash Plan

  • Life Assurance

  • Referral Scheme

  • Paid Volunteer Time

  • 20% discount on Native Places stays

Diversity & Inclusion

Native is better—and our communities are better—when people from all walks of life come together.

We are committed to being a truly inclusive employer, where differences are celebrated and diversity of thought drives our mission of creating sustainable communities with soul.

We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.

✨ If you’re as passionate as we are about people and beautiful buildings, we’d love to hear from you!

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