Technical Services Manager
Welcome to Native Communities
We are specialists in operating small to large-scale living, commercial, and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
Summary of Position
We are looking for a Technical Services Manager (TSM) for our One Station Hill asset. This is a highly technical building with a number of ESG and air quality accreditations, including WELL Platinum, BREEAM Excellent, and AirRated.
The TSM will focus on:
Creating the most comfortable environment for our customers
Delivering an operationally efficient building
Primary responsibilities include overseeing the proactive maintenance of all MEP equipment (via third-party supplier partners) through inspections, repairs, and a detailed planned preventative maintenance programme. The role also covers lift maintenance, data services, speed gates, and the BMS, while ensuring all statutory obligations are met.
As this role begins while the building is still within the initial base build warranty and defect period, the TSM will also be responsible for:
Onboarding the development
M&E commissioning
Snagging where required
Warranty registration
Oversight of defects
Key Responsibilities
Operational
Proactively manage maintenance contracts
Ensure site teams have the right skills to execute planned and reactive works efficiently
Compliance
Lead on statutory and legal compliance
Ensure One Station Hill meets all compliance targets
Implement and manage a filing system for compliance documentation
Innovation
Evaluate new technologies and ways of working
Develop strategic operational plans
Act as Native’s subject matter expert for technical services
Financial Management
Create and manage budgets across all assets
Analyse performance against budget
Ensure invoices align with contract terms and represent value for money
Team Management & Development
Lead, motivate, and develop on-site engineers and supplier partners
Build and champion a “best in class” team culture
Principal Duties & Responsibilities
Lead on maintenance activities, ensuring tenant requests and PPMs are performed to company standards
Oversee hiring, training, and development of the engineering team (via supplier partners)
Develop building maintenance standards in line with its accreditations
Assist in procurement of utilities and manage occupier recharging
Lead the Net Zero in Operation strategy, reducing landlord MEP consumption
Manage MEP, vertical transportation, IT, and network consultants
Become the lead for the BMS application, ensuring efficient operation
Maintain and update the asset register and SOPs
Monitor supplier contract performance, SLAs, and KPIs
Conduct routine inspections of the building and contractor works
Maintain critical spare stock and establish a risk register with mitigation measures
Support the Director of Station Hill in developing the service charge budget
Complete monthly preventative maintenance checks as per company policies
Ensure compliance with H&S regulations and company standards
Promote safety culture and act swiftly on incidents or risks
Conduct periodic safety and risk inspections
Recommend improvements to enhance efficiency and productivity
Complete all documentation accurately and on time
Act on contractor recommendations to maintain compliance
About You
You’ll likely have:
Demonstrable experience in property management, hard FM, or engineering services (commercial offices focus preferred)
Experience onboarding properties at practical completion and managing the defects/aftercare process
Comprehensive knowledge of building maintenance and compliance
Strong understanding of statutory and legal requirements (ideally with L8, IOSH, and/or working toward NEBOSH)
IT skills, including Microsoft Office, BMS, and CRM systems
Excellent communication skills and ability to build rapport with customers and colleagues
A collaborative, team-player attitude
Flexibility to work varied schedules
About Us
We are Native Communities, specialists in operating £3bn of mixed-use, residential, and commercial communities.
Our people are expert placemakers, skilled at creating one-of-a-kind destinations where people want to live, work, and spend time. Our people are our superpower. Join Native, and you'll work alongside the best in property, hospitality, technology, and marketing—where your talents are valued, nurtured, and developed.
Benefits of Being a Native
Company Pension Scheme (NEST)
Cycle to Work Scheme
24/7 Employee Assistance Programme
Westfield Health Cash Plan
Life Assurance
Referral Scheme
Paid Volunteer Time
20% discount on Native Places stays
Diversity & Inclusion
Native is better—and our communities are better—when people from all walks of life come together.
We are committed to being a truly inclusive employer, where differences are celebrated and diversity of thought drives our mission of creating sustainable communities with soul.
We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we’d love to hear from you!