Community Manager – Nottingham – Start Date December 2024
Welcome to Native Residential. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
Our team are at the heart of the development. You may be the first person the resident sees in the morning, the one they share life changing news with or a friendly face that they see every day after work. At Native Residential we are all about resident experience. We want to be the best our local area has to offer and that will only ever be the case if the right people are recruited.
This is an exciting opportunity to join our operational team in Nottingham, as a Community Manager, we are looking for a strong and vibrant leader, to lead the mobilisation of this new asset alongside our mobilisation team, and to recruit cross functional operational teams to ensure the smooth running of the building once operational.
Once operational, this role will lead the onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. You will be responsible for managing the residential operating budget and to ensure our team are delivering a world class customer experience throughout all touchpoints.
The Community Manager role carries responsibility for building and maintaining the reputation and brand of the building in the local community, driving the revenue as hard as possible to achieve, if not exceed annual revenue targets, managing the costs within the limits of the budget and all whilst achieving the highest possible approval ratings for service and team engagement.
You will be highly commercial, constantly looking for opportunities to drive revenue. You will have a proven appreciation of what it takes to deliver outstanding customer service, perhaps having worked at a senior level within a similar industry. You will have the energy and interpersonal skills needed to create a thriving community by building relationships, and a keen eye for detail, always maintaining the asset to the highest quality. Finally, you’ll have proven leadership skills, and a track record of leading a highly motivated team with the ability to communicate effectively at all levels. You will work closely with the Regional Head of Operations to deliver business process improvements and build internal standard operating procedures for the site.
If you’re ready to be our next Native, you’ll probably
• Have experience within BTR, property sector, hospitality or leisure industries at a General Manager level.
• Have a passion for customer service and ensuring excellence.
• Have a good understanding of the challenges and nuances of running a Build to Rent property.
• Have a good understanding of building operations and statutory obligations.
• Have a good understanding of health and safety regulations.
• Have a collaborative working style and strong leadership qualities to ensure that people follow your lead/ and buy into your vision
• A bright, clear and calm communication style
• Be organised and methodical approach to tasks
• Be able to work under pressure and meet tight deadlines
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;
• Company Pension Scheme provided by NEST
• Cycle to Work Scheme.
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
Native Residential is better, and our communities are better when people from all walks of life come together. At Native, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you!