Hello There,
This is an exciting opportunity to join the operational team at Alma, a new flagship build to rent, office and retail space in the heart of Aldgate, Central London to deliver best in class customer service and community building. Alma will set the standard in a new concept of business class living, operated by a highly motivated team providing 5* service in every aspect of residents lives. The Alma team will look after the customers’ needs and provide an elite lifestyle with curated community events in our secure community in E1. This is a great opportunity to join a highly motivated and high achieving operational team at the peak of service delivery and management.
Our customers will be used a first class service and we are building a fantastic community though our motivated and engaged service delivery team.
Right now, we are looking to find an exceptional Assistant Manager to join our Build To Rent team!
The Assistant Manager role carries responsibility for supporting the Community Team, in building and maintaining the reputation and brand of the building in the local community, driving revenue, managing costs and all whist achieving the highest possible approval rating for service and team engagement.
You will lead from the front, by managing the day to day operations in resident satisfaction and leasing activities. You will have a proven appreciation of what it takes to deliver outstanding customer service and demonstrable experience in managing, delegating and organising a team. Ensuing the Community Team are highly motivated to deliver a responsive and outstanding customer service to our residents.
Your objective will be to achieve resident retention goals by performing all activities related to customer service to all residents, providing resident satisfaction throughout the term of the lease, therefore ensuring resident lease renewals and referrals. You will also be instrumental in handling enquiries, conducting leasing tours and leasing related paperwork.
If you’re ready to be our next Native, you’ll probably
- Have experience within BTR, property sector, hospitality, leisure industries or similar at a management level.
- Be a natural leader, motivating and coaching your team to succeed.
- Have a passion for customer service and ensuring excellence.
- Be proficient in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
- Have excellent written and spoken English.
- Be proficient in IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system).
- Have a Collaborative working style and strong leadership qualities to ensure that people follow your lead.
- A bright, clear and calm communication style.
- An organised and methodical approach to tasks.
- Able to work under pressure and meet tight deadlines.
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;
- Cycle to work scheme.
- 24/7 Employee Assistance Programme
- Discounted Opticians Voucher
- Private Healthcare Scheme
- Life Assurance
Native Residential is better, and our communities are better when people from all walks of life come together. At Native, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you!